Why did my username get blocked? Customer Support

09 Sep 2010

Support Center » Knowledgebase » Why did my username get blocked?

	Why did my username get blocked?

Article If you tried to log in and got a 'blocked' message, one of the following will apply:

If you have multiple unsuccessful log-in attempts, your IP address will be blocked for a short period of time.
Please ensure that you wait at least 10 minutes and re-start your web browser before trying to log-in again.

Too many unique IP addresses have accessed the member area using the same username and password.

This can happen if you share your log-in information. Remember that your membership is for you only, and that you are not permitted to give out your username and password to anyone.
Repeated abuse will result in termination of your membership without refund.
Please submit a ticket to support to have your user name unblocked.

In order to ensure fast page-loading and download speeds for all our members, we have implemented a reasonable daily download limit on all user accounts.
Please note that our limit is higher than industry standard, and you can still download thousands of photos and video files every day.
If you were blocked for maximum download violation, you will be sent an email from our support staff.
Please note that we do not allow website mirroring, ripping or scraping software to be used to download our site.

Article Details

Article ID:

Created On:

05 May 2010 9:38 AM